Why choose a contractor through the manufacturer?

A good coating outcome depends on more than a product name. The substrate, exposure, preparation, compatible layers, application conditions and cure must work together. Starting with ALKA lets the manufacturer review the intended use and connect the project to an applicator who understands the relevant ALKA systems and their current instructions.

• A clearer system brief: ALKA can help identify the substrate, traffic, chemicals, washdown, weather and programme before a contractor quotes the work.
• Relevant applicator capability: referral considers location, experience, equipment, project type and availability. It is an introduction, with selection and contracting decisions still yours.
• Better coordination: the contractor can discuss preparation, product compatibility, mix, application and cure with the manufacturer when site conditions need review.
• Traceable installation: a documented scope, selected system and appropriate project records make later maintenance and any warranty enquiry easier to assess.

For a project already specified by an architect or consultant, send us the specification as well; ALKA can review product fit and help identify a capable applicator without replacing the designer’s role.

From enquiry to an installed system

Some projects need moisture testing, pull-off tests, trial areas or a consultant’s design before final system selection. An introduction does not mean that an unseen site is automatically suitable for coating.

What “ALKA Approved Applicator” means

We use this term for businesses that have completed ALKA’s documented assessment requirements. Relevant review areas include business registration, applicable licences and insurance, coating experience, preparation equipment, ALKA product and system training, project records, quality control and customer communication. The network is reviewed against its criteria; acceptance and lead allocation are not automatic.

Approved Applicators know the conditions that matter for the selected products: substrate soundness and moisture, surface profile and cleanliness, compatible primers and topcoats, mix ratios, pot life, recoat windows, application temperature and cure. The exact requirements differ by product and project. Current technical data sheets and ALKA’s project advice must be followed; approval is not a substitute for a site-specific assessment.

Five-year ALKA manufacturer warranty

ALKA offers a five-year manufacturer warranty for eligible, documented ALKA coating systems installed by an ALKA Approved Applicator. Before you commit, ask ALKA for the written project warranty information: the covered system and components, start date, duration, scope, exclusions, claim route and any installation, inspection or maintenance conditions. Eligibility is confirmed for the particular project and is not automatic from an introduction alone.

The manufacturer warranty and the installer’s workmanship obligations are distinct. Your quotation and contract should identify the contractor’s workmanship commitments separately. Any rights under Australian Consumer Law may apply in addition to the voluntary warranty; the warranty does not remove those rights.

Clear responsibilities from the outset

ALKA’s referral is not a guarantee of a contractor’s availability or every aspect of its workmanship. Confirm credentials, price, timing and contract terms directly before appointment.

Request an ALKA Approved Applicator

Send the site location, approximate area, current surface, intended use, operating conditions and target date. Photos of the surface, joints, drains and existing damage are helpful. Tell us whether you also need product selection, a written system schedule or warranty information. We will review the request and advise the next step based on project fit and local coverage.

Start with the project enquiry →   or contact ALKA directly.

Common questions